Home WiFi Experience

Automate subscribers’ wifi troubleshooting and incident resolution. Improve CX, reduce support calls and truck-roll.

Home WiFi Experience

Home WiFi network management and troubleshooting platform

Home WiFi Experience allows CSPs to solve subscriber’s day to day home network issues. On the one hand, it provides a simple interface for subscribers to self-manage their WiFi CPE and home network. On the other hand, it provides CSPs a powerfull and intelligent interface to detect and solve subscriber’s home network issues.

Main Benefits

Reduce Truck-roll
Reduce Churn
Reduce OpEX
Increase CX
Improve Resolution Time
Reduce Support Calls

Main features

  • Multi-access technology support (GPON, EPON, DOCSIS, METRO-ETHERNET, WiFi, ADSL, VDSL).
  • Multi-vendor CPE support (Huawei, ZTE, Zhone, Motorola/Arris, Calix, Technicolor, Sagemcom and more).
  • Intelligent diagnostic and troubleshooting assistant.
  • Configuration and incident resolution log.
  • Real-time wifi environment scanning.
  • Custom web interface look&feel.
  • Third-party OSS/BSS integration (REST/SOAP).
  • Compatible with “WiFi Provisioning Framework” (CableLabs) and TR-181 (BroadBand Forum).

Troubleshooting Assistant